The following is a list of frequently asked questions by our clients. If the question and answer you are looking for is not addressed, let us know on the contact form and we will be happy to assist you further.
FREE SHIPPING FOR U.S. ORDERS ONLY.
SHIPPING IS MON-FRI BEFORE 2PM, PACIFIC TIME.
1. Do we ship outside of the United States?
Yes we do! We offer International USPS First Class Mail and International USPS Priority Mail, however there is no free shipping for international orders.
2. What is our steeping duration/method?
Every flavor is pre-made and steeped for at least 2 weeks before it is bottled. We believe steeping is the key that separates an ordinary flavor from a flavor that you can not live without.
3. Is the shipping really FREE?
Absolutely! Only for US orders though. We want to keep our clients happy and make it as easy as possible to come back for more. At checkout, choose “free shipping” and your order will be sent out USPS First Class Mail the exact same day!
4. How long before I receive my order?
Because we offer same-day shipping, you can expect your order within 3-5 business days, depending on where you live. If you are out of the country, this time could take a little longer. The processing time does not effect the shipping time. Our number 1 goal is getting the product into your hands as fast as we can.
5. I received a tracking number, but it hasn’t updated. What’s going on?
Once you receive an email with your tracking number, allow some time for updating before you check it. USPS Priority Mail will generally get your package to you 1 - 2 days sooner than our “free shipping” option. If you do not receive an email, please make sure your email address was entered correctly in your account.
6. What is your VG/PG ratio?
We blend with an 80vg/20pg ratio with only leading, sourced ingredients.
7. I received my order, but the flavor and/or strength is incorrect. What should I do?
If this happens, we apologize for the inconvenience. We do our very best to get it right the first time. With that being said, if you receive an incorrect flavor or strength, keep the bottle we sent by mistake. Let us know we goofed up the order by sending an email to firstname.lastname@example.org. Include your full name or order number, a picture of the contents of the package, and the correct flavor and/or strength. We will get the correct order out to you ASAP!
8. What is your return policy?
As with the nature of eliquid, we cannot accept returns or give refunds on opened, used or damaged products.