Ordering & Shipping Policy

USPS Priority & First Class Shipping NOTICE!  When paying extra for USPS 1-2 day or 1-3 day shipping, expect delivery to take longer. This option is non-refundable through Humble. 

The United States Postal Service does not mention that packages can take longer than expected. We can not change this in the ordering process since the options are linked directly to the USPS site.

 

HUMBLE DOES NOT COMPENSATE FOR CUSTOMER ERROR. Please take your time when ordering and double check your info & items. Thank you.

 

PROCESSING TIME FOR ORDERS TAKES 1–3 BUSINESS DAYS AS HUMBLE IS CLOSED OVER THE WEEKENDS. ONCE PROCESSED, IT IS READY TO SHIP AND THE CUSTOMER'S DESIRED SHIPPING METHOD IS CHOSEN

 

INTERNATIONAL SHIPPING IS UNAVAILABLE

(Obtaining Humble internationally is only available through a distributor)

Humble is available in Europe and Russia through a separate website, contact us for details! If not, unfortunately your country may not have a distributor for Humble Juice Co. Thank you!

INTERNATIONAL BILLING ADDRESS

Humble only accepts U.S. debit/credit cards with U.S. billing and shipping addresses and orders placed within the US. Ordering with a card with affiliations outside the U.S. will be rejected during check out.

 CANCELLED ORDERS

Orders that are cancelled after being placed will be refunded 75% of the final price paid. This is to prevent and compensate for postage cost, the rerouting cost for the package if sent and ultimately for the loss of merchandise as well.

 

 

SHIPPING

1.  I PLACED AN ORDER, WHEN WILL MY PACKAGE SHIP?

Processing time for orders takes 1–3 business days since the order was placed. Business days are Mon–Fri, we do not package and ship over the weekend.When the package is ready to ship, we will ship it out the desired way that the customer selected.  

2. I PLACED AN ORDER, WHERE IS MY TRACKING NUMBER?

Orders that are placed will take 1-3 days to be processed and shipped. In those 1-3 days expect a tracking label to be made. You will receive an email with your tracking number when the label is made and the package goes out. 

3. I HAVE MY TRACKING NUMBER, WHY DOESN'T IT WORK?

If you have just received an email with your tracking number, it will take 6-12 hours (by the end of the day Pacific Time) for the shipping carrier to scan it into the system and for the tracking to start working.

4. I PAID FOR FAST SHIPPING, WHY IS IT TAKING LONGER THAN WHAT I PAID?

Please, do not forget that there is a processing time when an order is placed. If you paid for overnight shipping for example, do not expect the package to arrive the next day. There is a processing time of 1-3 days. Once your order is ready, then we will choose the shipping method that you selected.

OTHER SHIPPING INFO

USPS FIRST CLASS: mainly used for free shipping

Orders under 13 ounces can be shipped via USPS First Class mail and usually arrive within 3-7 business days after the order is fulfilled and shipped. USPS First Class parcel service is not a guaranteed service, and in some rare cases can take up to 2 weeks or longer in transit. If timing is critical, we recommend selecting USPS Priority Mail service and paying the extra charge. If your USPS First Class parcel has not arrived after 14 days in transit, please contact us for resolution.

USPS PRIORITY MAIL:

Orders over 13 ounces are shipped via USPS Priority Mail and should arrive within 2-3 business days after the order is fulfilled and shipped. If your USPS Priority Mail parcel has not arrived after 7 days in transit, please contact us for resolution. Please note: Once an order leaves our facility it is out of our control. We cannot guarantee shipping times due to unforeseen circumstances on the shipper's behalf.

If you have any questions or concerns regarding shipping, please contact us via the contact form on our website during normal business hours.

Hours of Operation:

Monday: 8am - 4pm

Tuesday: 8am - 4pm

Wednesday: 8am - 4pm

Thursday: 8am - 4pm

Friday: 8am - 4pm

Saturday: Closed

Sunday: Closed